The Operations department of a company is generally responsible for the day-to-day operations of the business. Sometimes referred to as the “back office”, it includes human resources, accounting, customer service, etc.

When you first launch your company, the operations are very simple because it is usually just the owner or a very small group of people. But as you add additional people, services, and products, the needs of the company grow. It is important to work with your service providers and determine what is the best course for your business – handling these things in house or contracting them out. At different stages of your business, you will find different needs. The topics included in this section are:

Human Resources
Customer Service